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Before & After Resume Transformations

See how we transform generic, duty-focused resumes into ATS-optimized, results-driven documents that actually get interviews. Real examples across different industries and career levels.

Entry-Level • Information Technology

IT Help Desk Professional

Recent graduate with limited professional experience competing against seasoned IT professionals. Original resume had generic objective and vague duties.

Michael Chen Resume Preview - Professional IT Help Desk Resume

BEFORE

Generic Objective:

"Looking for an IT Help Desk position where I can use my computer skills and help people with technology problems."

Vague Duties:

  • "Helped customers with computer problems"
  • "Fixed laptops and desktops"
  • "Answered questions about software"
  • "Worked with team members"

Missing:

  • No quantifiable metrics or achievements
  • No specific technical skills or tools
  • No ATS-optimized keywords
  • No certifications highlighted

AFTER

Professional Summary:

"Customer-focused IT Support Professional with 18+ months of hands-on experience resolving technical issues for 100+ users weekly. Proven ability to diagnose hardware/software problems, reduce ticket resolution time by 30%, and maintain 95% customer satisfaction rating."

Quantified Achievements:

  • "Resolve 25-30 technical support tickets daily with 92% first-contact resolution rate"
  • "Reduced average repair time from 48 to 36 hours"
  • "Provide remote support for 100+ clients weekly"
  • "Train 3 new team members on troubleshooting protocols"

Added:

  • Technical Skills section: ServiceNow, Active Directory, Windows 10/11
  • CompTIA A+ certification (in progress)
  • ATS keywords: Help Desk, Technical Support, Remote Desktop
  • LinkedIn profile link for recruiter visibility

Result:

Client secured 5 interviews within 2 weeks of using new resume, landing a Help Desk position at a Fortune 500 company.

Career Transition • Healthcare

Registered Nurse → Case Management

RN with acute care experience transitioning to case management role. Original resume focused on bedside nursing duties without emphasizing care coordination skills.

Sarah Martinez Resume Preview - RN to Case Management Resume

BEFORE

Generic Objective:

"Registered Nurse seeking a case management position to utilize my clinical experience and help patients navigate the healthcare system."

Bedside Nursing Focus:

  • "Provide patient care on medical-surgical unit"
  • "Administer medications"
  • "Document patient information in EMR"
  • "Educate patients about their conditions"

Missing:

  • No care coordination metrics
  • No discharge planning experience highlighted
  • Missing case management keywords
  • No utilization review or insurance authorization experience

AFTER

Targeted Professional Summary:

"Compassionate Registered Nurse with 6+ months of acute care experience managing 5-7 complex medical-surgical patients per shift. Proven ability to coordinate multidisciplinary care, reduce readmission risk through patient education, and advocate for underserved populations. Seeking to transition clinical expertise into case management role."

Reframed for Case Management:

  • "Collaborate with interdisciplinary team to develop comprehensive discharge plans for 30+ patients monthly"
  • "Reduced 30-day readmission rate by 15% through targeted patient education"
  • "Conduct daily utilization reviews to ensure appropriate level of care"
  • "Serve as patient advocate identifying barriers to care and connecting families with social services"

Added:

  • Core Competencies: Care Coordination, Utilization Review, Discharge Planning
  • Case Management Certification (CCM) - In Progress
  • Keywords: Interdisciplinary Team, Care Transitions, Insurance Authorization
  • Professional development: Member, Case Management Society of America

Result:

Positioned nurse as qualified case manager despite limited direct case management experience. Client secured interviews at 3 hospitals for case management roles.

Management-Level • Automotive Sales

Automotive Sales Manager

Sales manager with strong results but resume read like a job description. No quantified achievements, generic "managed team" statements.

Robert Johnson Resume Preview - Automotive Sales Manager Resume

BEFORE

Generic Objective:

"Experienced car sales manager looking for a new opportunity to lead a sales team and increase dealership revenue."

Job Description Bullets:

  • "Manage sales team"
  • "Train new salespeople"
  • "Meet with customers"
  • "Achieve sales goals"
  • "Maintain inventory"

Missing:

  • No revenue numbers or profitability metrics
  • No team size or leadership scope
  • No customer satisfaction scores
  • No awards or recognition

AFTER

Results-Driven Summary:

"Results-driven Automotive Sales Manager with 9+ years of progressive experience leading high-performing sales teams to exceed revenue targets. Proven track record of increasing dealership profitability by 28%, developing top-producing sales consultants, and maintaining 4.8/5.0 customer satisfaction rating."

Quantified Leadership Impact:

  • "Lead team of 12 sales consultants generating $18M+ in annual revenue"
  • "Increased dealership profitability by 28% year-over-year through strategic pricing and F&I product penetration"
  • "Grew monthly unit sales from 85 to 120 vehicles (41% increase)"
  • "Reduced sales cycle from 4.2 to 2.8 hours through streamlined customer experience"
  • "Maintain 4.8/5.0 customer satisfaction score (CSI)"

Added:

  • Achievements section: AutoNation President's Club, Honda Leadership Award
  • Technical skills: DealerTrack, vAuto, CDK Drive, CRM Management
  • Professional development: NADA Sales Management Training, Dale Carnegie
  • Inventory management metrics: $3.5M inventory, 180+ vehicles

Result:

Executive-level resume demonstrating revenue impact and leadership capabilities. Client received offers from 2 luxury dealerships with 20%+ salary increase.

Industry Pivot • Transportation

Tow Truck Driver → Commercial Trucking

CDL Class A driver with tow truck experience seeking commercial trucking role. Original resume didn't emphasize safety record or DOT compliance.

Marcus Williams Resume Preview - CDL Commercial Driver Resume

BEFORE

Generic Objective:

"Tow truck driver with CDL looking for a commercial trucking job."

Vague Duties:

  • "Drive tow truck"
  • "Pick up broken down vehicles"
  • "Transport cars to repair shops"
  • "Fill out paperwork"

Missing:

  • No safety record or accident-free miles
  • No DOT compliance experience
  • Licenses buried at bottom
  • No pre-trip inspection or HOS experience

AFTER

Safety-Focused Summary:

"Safety-focused CDL Class A driver with 7+ years of commercial driving experience and 500,000+ accident-free miles. Proven ability to operate heavy-duty vehicles in urban and highway environments, maintain DOT compliance, and deliver exceptional on-time performance (98.5%)."

Safety & Compliance Emphasis:

  • "Maintain 100% safety record with zero accidents across 250,000+ miles driven"
  • "Perform pre-trip and post-trip inspections per DOT regulations"
  • "Secure loads using chains, straps, and wheel nets in compliance with FMCSA cargo securement standards"
  • "Complete detailed service reports and incident documentation with 100% accuracy"

Added:

  • Licenses & Certifications section at top: CDL Class A, Clean MVR, HAZMAT, DOT Medical Card
  • Keywords: DOT Regulations, Pre-Trip Inspections, HOS, ELD, Load Securement
  • Additional Information: Availability for OTR, willing to relocate, flexible home time
  • Professional development: Smith System Driver Training, DOT HOS Compliance

Result:

Positioned tow truck operator as qualified commercial driver with proven safety record. Client received 4 offers from regional and OTR carriers within 3 weeks.

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